![]() I did a couple of workouts with no fans, no wifi, no Bluetooth headphones, all to no avail. Suggested I try to reduce the possibility of interference from other sources, such as Bluetooth, wifi, fans, cordless phones etc. Got in touch with the TR support team and they were as helpful as they could be. Tried different ports, different extension cable, different dongle locations on the floor. I had a month of trying to get to the bottom of some dropout issues. W/my newer Macbook Pro, I have ANT+ (TR), Bluetooth (wireless earbuds), and WiFi (streaming music) all running w/out issue. Interference? Antennae placement/design? Internal hardware interference due to inadequate shielding? I don’t know… But disabling Bluetooth solved it. ![]() ![]() As soon as I disabled Blutetooth, no ANT+ problems. By switching to 5GHz, you reduce or eliminate a source of interference.ĭo you use the Macbook Bluetooth simultaneously? I found that on my older Macbook Pro, that typically caused issues. If you’re using 2.4Ghz WiFi, then move to 5GHz. You might want to consider your current WiFi setup as well. No problems w/picking up signals from HRM, bike PM, or Neo. The ANT+ dongle currently sits right about under the front hub. I use a 1m USB extension w/a Macbook Pro. If it’s that loose when plugged in, you’re probably not getting a good connection. Sounds like you might want to try a new extension cable or a different USB port on your Macbook. The connection is quite fragile and even touching the USB extension cable connection where it connects with my Macbook adapter leads to complete drop outs of the ANT connection I’m sure that others will chime in with their own opinions here as well. We natively support Bluetooth on all platforms, so I’d certainly suggest trying it out if you have the option. We have generally found that Bluetooth provides a more stable connection than ANT+. An ANT+ dongle from one manufacturer will likely behave differently than one from another manufacturer, and sometimes two ANT+ dongles from the same manufacturer will behave differently. Sometimes getting the ANT+ dongle closer to the device can improve the connection quality, while other times having the ANT+ dongle plugged directly into the USB port can improve things. I’ve seen an extension cable improve things, I’ve also seen an extension cable make things worse. In regards to ANT+ dongles and extension cables, I’ve seen all sorts of solutions and setups, but nothing seems to be “one size fits all”. If you’re running into dropouts, reaching out to our support staff at may be a good option - they’ll do their best to help you out!
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